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Versa won't charge

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‎03-10-2020 02:13

‎03-10-2020 02:13

Hi, my daughter has had her fitbit versa for 1 month and it won't charge. Is this a common problem? How can I get around it - and help would be appreciated 😊

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‎03-11-2020 09:25 - last edited on ‎11-01-2025 07:46 by Fitbit Moderator

‎03-11-2020 09:25 - last edited on ‎11-01-2025 07:46 by Fitbit Moderator

@Lizzy77 Welcome! It's good that the community is growing! 

Let me help you with your daughter's Versa not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.You can follow these instructions to help your tracker charge. 

Let me know how it goes.

Alvaro | Community Moderator

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