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Notifications stopped working on my Versa

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‎12-06-2019 06:08 - last edited on ‎12-07-2019 04:54 by Fitbit Moderator

‎12-06-2019 06:08 - last edited on ‎12-07-2019 04:54 by Fitbit Moderator

Not sure why it is taking weeks and weeks to try to resolve this issue and why there is still no fix for this issue. After the IOS 13 update the notifications just stopped and I have tried everything to get it back...deleting the app, unsyncing, reinstalling, factory resetting the watch, unlinking bluetooth, turning off the phone after deleting the app vs not turning it off, turning off wifi, turning on and off notifications...not sure what else and not sure why this company is unable to rectify this issue?

 

 

Moderator edit: updated subject for clarity

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‎12-07-2019 04:54

‎12-07-2019 04:54

@jb1314, welcome to our Fitbit Community. I'm sorry about the notifications issue that your Fitbit Versa is experiencing. I appreciate the time spent trying the troubleshooting steps that you mentioned above before contacting our forums.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'd like you to check out Kate's post where she shares extra information about this issue and some tips for you to try in the meantime.

 

We appreciate your patience and time with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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