Notifications turn themselves off on my Versa 2

[Jacycottingham]

Hello all

I bought my fitbit versa 2 last week.. its been great so far... apart from the fact that everytim i go to sleep, something happens and my notifications dont work the next day... it comes up with the notifications aren't running and i need to restart my phone... which I have done.  So i have to uninstall and reinstall the app every morning!

someone please tell me how to fix this or it will be going straight back to the shop....

thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jacycottingham, it's great to see you in our Fitbit Community! I'm sorry to hear that the notifications feature stop working when you go to sleep. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.