Notifications won’t disappear

[Toveleseth]

Hi!

i got the Versa and I have set to get notifications from several apps on my phone, since email, Texts, call and Snapchat.

BUT

i have two notifications from Snapchat that won’t disappear, I press delete on the Versa and they disappear but as soon I get a new notification they are back???

i have tried to reset the notifications setting/ turn off and on again but I did not work, restart the watch.

What do I do??

[Marrrmaduke · Accepted solution]

@Toveleseth This is a common problem. Some notifications get stuck in Fitbit mobile app notification channel after you already cleared them from your phone's Notification Centre. It means that any action you will try to perform on those notifications on your Versa will link back to something that does not exist on your phone anymore. Reboot your phone, reboot your Versa (press and hold the left and bottom right buttons until Fitbit logo flashes), and sync.

[GoalCrusher]

this is a temporary fix. this problem will happen over and over again. is there a permanent fix for this?

[Marrrmaduke]

@GoalCrusher not yet, but it's been happening less with recent updates of Fitbit app. I hope it will get resolved sooner rather than later.