So, my replacement fitbit died today. This is the one that was a replacement for the Fitbit bought in August, dying in September due to a faulty flickering screen (known fault I think). Five minutes of swimming and it started to restart itself, then it started to drain battery, then poof, no more. No lights, no sensor, nada. Saw that there was condensation in the sensors - did a bit of googling, known fault YET AGAIN. Try to contact Fitbit through Twitter, I was out at the time, only to be told to go through the basic resets. Contacted Fitbit support once home and it was like typing to a scripted robot - no sense of what I was saying. The poor customer service and the poor product quality are really beginning to get me down. The fact that a replacement fitbit versa (replacing one that broke two weeks into having) breaks five minutes after using it to swim with (one of the plus points for buying in the first place) is shocking. I am really disappointed with Fitbit's quality control and product design. Clearly don't care anymore about quality. It took escalation of my complaint to get a replacement sent out to me - they wanted me to send back the faulty one first. Why should I pay to send back a faulty product to a company, when they are clearly selling inferior products? Is anyone else as frustrated as I am? Anyone else looking to move away from Fitbit? I am getting so fed up with the shocking quality of the products and the lack of customer service.
