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One of my Versa devices is not working

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‎06-24-2019 17:44 - last edited on ‎06-25-2019 14:45 by Fitbit Moderator

‎06-24-2019 17:44 - last edited on ‎06-25-2019 14:45 by Fitbit Moderator

I have purchased at least 10 different fitbits in the last several years. At last Christmas I purchased three Versas. One of them has quit working, beginning with failure to count heart rate, and went downhill from there. Fitbit will not fix it, saying where  I purchased it was not an authorized seller. It is the last fitbit  I will purchase. 

 

Moderator edit: updated subject for clarity

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‎06-25-2019 14:44 - edited ‎06-25-2019 14:56

‎06-25-2019 14:44 - edited ‎06-25-2019 14:56

Welcome to the Fitbit Community @Stan-R. Sorry for the delayed response.

 

I'm sorry to hear that one of your Fitbit Versa devices is not working. Thank you for purchasing Fitbit products and for your feedback about our policies. Our team is constantly working to improve the Fitbit experience. In order to make sure our users receive an original Fitbit product, we have a list of Authorized Retailers and encourage everybody to get our products from them.

 

If you want to check out the Fitbit Warranty please visit this link.

 

Feel free to visit the Fitbit Community at any time.

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