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Pace and Distance Not Accurate

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‎02-12-2019 06:40

‎02-12-2019 06:40

So frustrated. When using the Versa run feature my pace and distance is inaccurate. I have adjusted the stride length with GPS and manually. It still gives me inaccurate numbers. I am a 8 year, 5 days a week all year long runner. I know my route distances and have a pace of 8 min. 30 seconds. My Versa tells me I have a 13 min pace and the distance is not correct. Please help.

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4 REPLIES 4

‎02-12-2019 16:15

‎02-12-2019 16:15

@reginamarie1977 Are you starting your Run manually on your Versa? This would turn on connected GPS. If at any point the GPS connection is killed, you could observe discrepancies in distance and pace. Please open Fitbit mobile app and double check route recorded for your run. Is it correct? Is it complete?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-13-2019 15:10

In response to Marrrmaduke

‎02-13-2019 15:10

Thank you for the response and help. It appears that my GPS connection was killed during my recorded runs. I ran today at lunch and my Versa distance and pace worked well. I’m grateful. For a moment I was going to go back to my Fitbit zip. 

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‎02-13-2019 20:03

In response to reginamarie1977

‎02-13-2019 20:03

@reginamarie1977 I'm glad I could help. 👍🏻😊 The location services can get killed especially if you're on Android. Make sure Fitbit mobile app is not being optimized in the Android Settings>Battery>Optimization. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-14-2022 08:01

In response to Marrrmaduke

‎01-14-2022 08:01

Hello!

im being affect as well. Pace on my sense is not accurate. What should I do? 

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