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Pace and distance accuracy

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‎08-17-2019 06:21 - last edited on ‎08-20-2019 13:06 by Fitbit Moderator

‎08-17-2019 06:21 - last edited on ‎08-20-2019 13:06 by Fitbit Moderator

Pace and distance are not correct. I have compared with other smartwatches at the sametime. What should I do ? I have a Versa and my mobile is a Samsung S10.

 

Moderator edit: Subject for clarity 

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‎08-20-2019 13:05

‎08-20-2019 13:05

Hello @Gtavares welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the information that was shared in your post. If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

 

 

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. Also, please keep in mind that we do not recommend our Fitbit users to compare data with other smartwatches because such devices will use different algorithms to track data.

 

Let me know if you have any additional questions.

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2 REPLIES 2

‎08-20-2019 13:05

‎08-20-2019 13:05

Hello @Gtavares welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the information that was shared in your post. If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

 

 

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. Also, please keep in mind that we do not recommend our Fitbit users to compare data with other smartwatches because such devices will use different algorithms to track data.

 

Let me know if you have any additional questions.

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‎08-22-2019 13:00

In response to RicardoFitbit

‎08-22-2019 13:00

Hi Ricardo, how are you?

 

Thank you for your help !

About the distance, I have noticed that when I start the exercise (running) , it´s seted 1 Km. So at the end of the exercise, It seems that I runned 1 km more than real.

Any idea what can be happening and how could I fix this?

 

 

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