Passcode number screen comes up repeatedly-Versa

[Zamar]

New Versa - set up with credit card and four digit pass code.  Now number passcode number screen comes up repeatedly.  Cannot go to other functions by swiping or using buttons on side.cannot get it to stop - can Versa be turned off to re-boot? 

Moderator edit: added label

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Do you mean the passcode screen keeps coming up after you've entered the passcode? Is it on your wrist at the time?

[Zamar]

YES passcode screen keeps coming up even after entering the passcode.  Yes it is on my wrist.  I've tried pressing the button on left to close the screen.  it goes off then comes back on.  I cannot use the buttons on the right to access the other Fitbit activities.  The passcode just stays on the screen.  If the screen is asleep and I press the button(or swipe) on the left - up comes the passcode screen.  Basically the Fitbit is useless.

I also deactivated my credit card thinking maybe that waoulod stop the passcode from coming up.

[SunsetRunner]

You could try restarting the Versa by pressing and holding the bottom right button and the left button at the same time until the Versa logo appears. You'll feel a vibration at the same time. It will then take a little while to reboot.

I don't know if that will help, but it's worth a try until someone more knowledgeable can offer better advice.

I've also resolved some issues by swapping between the app on the phone and the app on the PC (I use Windows 10 for both). They seem to get out of sync at times, and checking/redoing the settings on one or the other has sorted out some glitches for me. I don't know if that's an option for you.