help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Password Reset Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2021 15:06

‎12-20-2021 15:06

My mother has a Versa 2.  I tried to login to the app for her on her and it keeps telling nmr:

 

Invalid email or password.

 

I tried the website on her phone and it told me:

 

User does not exist or password is incorrect

 

I have even tried restarting the device so the time is not 30 minutes SLOW ( the date is correct ).

 

1.) What is the issue and how do I fix this.

 

2.) If I have to reset the password what are the requirements it has to have when resetting it,

 

Android OS: 11.0

 

Fitbit App: 3.52 ( the app has current version installed)

 

Fitbit OS: 35.72.115

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-20-2021 15:14

‎12-20-2021 15:14

Hi @TechJunkieGirl  when the time is slow, it needs to sync. Syncing keeps it connected to the device from which the Fitbit gets the correct time. As for the password issue, I've had that before and generally rebooting the phone and waiting a bit seems to clear it up and I can log in again. Should you need to change the password, you'd need to have access to the email address that was used to set up. You have to verify the password change request.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer