help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone keeps saying restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2020 04:15

‎01-08-2020 04:15

My phone constantly says I must restart it for the fitbit to get messages or call. Tried the test call and it works but doesn't when some one messages me. I had this for Christmas and it has worked OK but last couple of days its not. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-12-2020 09:43 - last edited on ‎11-13-2024 09:05 by Fitbit Moderator

‎01-12-2020 09:43 - last edited on ‎11-13-2024 09:05 by Fitbit Moderator

Hello @Getfitmum24, it's good to see you around in the forums. Sorry for the late response. 

Thank you for all the information about your Versa that is not receiving the notifications.

Are you getting any specific error message, asking you to restart the watch? Does it say anything else? 

Before considering other options, please make sure to confirm if the phone you're using is listed here as a compatible device  to sync with the Fitbit app: Which devices are compatible with the fitbit app?

In addition, please check all the necessary requirements and if you already tried all the steps listed here  to resolve problems with notifications: Why are notifications delayed or missing? 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes