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Pixelated Screen

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‎08-04-2020 06:37

‎08-04-2020 06:37

Can someone please help me with my Versa 2?? It is less than 3 months old. It was taken off to shower, and when I returned, the screen was pixelated and unable to view anything. I've tried resetting. Made sure the clock setting was a fitbit face clock  nothing seems to be working. Please Help

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‎08-04-2020 08:21

‎08-04-2020 08:21

Hi @NatashaD41 Try a Factory Reset. If that doesnt fix the screen then you will need to contact Customer Support 

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

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Helen | Western Australia

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