Fitbit won’t charge

[Laura-20]

My Fitbit went flat today put it on charge hours ago and nothing. Tried all the trouble shooting with no luck. Cleaned terminals changed to different plugs etc. I can’t find customer support email keeps directing me to twitter which I don’t hav an account for. Does anyone have customer support email?

[Michelleohio]

Here is the telephone number for customer service:  877-623-4997.  I may have the email, but not immediately available to me.

[Laura-20]

Is there an Australian phone number I can call or can someone contact me? I have no watch and there doesn’t  seem to be any help in solving my issue.  A watch should last longer than 2 years!!

[Michelleohio]

I don't know.  You could use the online help and ask them.  

[Laura-20]

How do I use the online help?

they used  to have email support now they have this forum and trouble shooting but no easy way to get support.   Very disappointing Fitbit 

[Michelleohio]

Hopefully this works for you.  I googled fitbit.com   help.   I went down to "help" and clicked on it.  There were many choices including Live Chat.  Click on Live Chat.

[Laura-20]

Hi thank you for that. I did try this but it says live chat is currently
unavailable 🙄
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Kind Regards
Laura Johnson