Poor Bluetooth sound quality

[MattDH]

Does anyone know how to fix the issue of BAD Bluetooth audio?  I paired with a Bluetooth audio device and it "skips" and is "jumpy" and really quite horrible to try to listen to.  This will make using music while I run very difficult.

Any solutions?

[Tomtomato]

Try to reboot/restart the watch (settings > about). It has fixed the issue for me a few times.

[JayMoris]

Same issue here. Rebooting the watch did not helped.

[FForward]

Same issue - Bluetooth audio quality unusable when swinging my arm ( breaking up intermittently - left/right channels alternating etc) but I will restrict this to say issue is ‘when moving your arm/watch’... which rules it out as an audio source when doing any slightly vigorous exercise including walking?!

My tests used Special Edition Versa using same songs on it as tested 6th Gen iPod Touch, both with latest Bose Soundsport Wireless Earbuds:

a.) When sitting at a desk same songs sound great and no interruptions, as I have when I am moving, so this tells me it was not a corruption of music files when they were transferred to the Versa. (But Maybe distance between earbuds and watch is less than when sitting than when walking so BT connection stronger?)

b.) re-paired Versa with earbuds a number of times - no improvement

c.) when walking after 30 secs or so, the audio started breaking up and would return to streaming properly only when I stopped moving my arm/watch

d.) switching (without removing earbuds) to iPod touch as source while walking and audio playback was perfect - tells me it’s not the earbuds 

I suspect there is some additional sensor process computing or data buffering in the Versa when swinging arms to-and-fro that is taking priority over BT audio streaming and audio flow control can’t  keep up...it’s a theory. Reality is I will stick to using something else for audio.

otherwise love the Versa!

[FForward]

Update:  Found this 'solution below and tried it - unfortunately didn't work. 

Then noticed if I put my hand/watch behind my back the audio cut out - move to my side and it returned. Very repeatable. I now think the BT signal is not strong and must be temporarily lost when swinging my arm back during a brisk walk - returning on the front swing etc...

04-21-2018 09:53 - edited ‎05-04-2018 08:19

Hey @Mel1965, let me give you a warm welcome to the Community!  Don't you worry, let me suggest you to try the following to fix this issue with the music on your Fitbit Versa: 

- Restart it by following the instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

- After restarting your watch, if you are using wireless headphones connected by Bluetooth, please unpair and pair them again. 

Let me know how it goes! 

Don't you worry, let me suggest you to try the following to fix this issue with the music on your Fitbit Versa: 

- Restart it by following the instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

- After restarting your watch, if you are using wireless headphones connected by Bluetooth, please unpair and pair them again. 

Let me know how it goes! 

[FForward]

04-21-2018 09:53 - edited ‎05-04-2018 08:19

Hey @Mel1965, let me give you a warm welcome to the Community!  Don't you worry, let me suggest you to try the following to fix this issue with the music on your Fitbit Versa: 

- Restart it by following the instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

- After restarting your watch, if you are using wireless headphones connected by Bluetooth, please unpair and pair them again. 

Let me know how it goes! 

Don't you worry, let me suggest you to try the following to fix this issue with the music on your Fitbit Versa: 

- Restart it by following the instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

- After restarting your watch, if you are using wireless headphones connected by Bluetooth, please unpair and pair them again. 

Let me know how it goes! 

[FForward]

Hey @Mel1965, let me give you a warm welcome to the Community!  Don't you worry, let me suggest you to try the following to fix this issue with the music on your Fitbit Versa: 

- Restart it by following the instructions below: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

- After restarting your watch, if you are using wireless headphones connected by Bluetooth, please unpair and pair them again. 

Let me know how it goes! 

[Cerulebutterfly]

Am having the same issue on my brand new versa. I've tried what you suggested and reinstalling everything on pandora. Music is jumpy and too fast. Cannot use this feature. Is thos defective? I

[cmd76]

You're definitely not alone!

I've had a similar issue with my Versa SE and tried everything. The sound is crackly and higher pitched (higher frequency?). I've tried it on multiple bluetooth speakers (Altec Lansing headphones, Bose sound dock, and two others) and the issue persists. I've disconnected all bluetooth from other devices but that didn't help. I restarted multiple times (back and bottom buttons) and that didn't help. I've paired and unpaired multiple times and that didn't help. I've done a factory reset on the watch and reloaded 25 songs using the Fitbit Connect app and that didn't help. 

It's definitely a problem with the watch (and / or the Fitbit Connect for Mac transfer process?) - I plan to exchange it today and try with another unit. 

[SunsetRunner]

Same things happens for some reason getting my watch too close to the headphones cause it to cut out, same happens extending my arm too far away. Since I also use the connected GPS and have to have my phone with me anyway I just switched back to using the music app on my phone.

[Cerulebutterfly]

Let me know if a new watch solves the problem!

[Cerulebutterfly]

Please let me know if a new watch solves the issue. I've considered doing that as well!

[nickthefix]

If you are using true wireless earbuds and they allow it, try pairing the buds with the left bud as master so that your watch is on the same side of your body.

[Arron_Daniels]

This also affects me too. I have used BT4.0 and BT5.0 devices.

For the 4.0 device, the connections is extremely choppy and the playback is 1.5x faster than what it is supposed to be. This device works properly with my PC, laptop, and phone.

For the 5.0 device it drops the connection after 1-2 minutes of playback. Definitely not great for a run until this is fixed. This device also works and pairs perfectly on PC, laptop, and phone

My Fitbit: Versa Version 32.70.8.0 

Phone: Android

PC: Windows 10 

- Devices used:
Urbanista Detroit BT4.0

Oneplus Wireless Bullets 2 BT5.0 

Trouble shooting steps:

- Restarted Versa

- Unpaired, restarted Versa 

- Updates, unpaired, restarted Versa

No found solution?

[Arron_Daniels]

This also affects me too. I have used BT4.0 and BT5.0 devices.

For the 4.0 device, the connections is extremely choppy and the playback is 1.5x faster than what it is supposed to be. This device works properly with my PC, laptop, and phone.

For the 5.0 device it drops the connection after 1-2 minutes of playback. Definitely not great for a run until this is fixed. This device also works and pairs perfectly on PC, laptop, and phone

My Fitbit: Versa Version 32.70.8.0 

Phone: Android

PC: Windows 10 

- Devices used:
Urbanista Detroit BT4.0

Oneplus Wireless Bullets 2 BT5.0 

Trouble shooting steps:

- Restarted Versa

- Unpaired, restarted Versa 

- Updates, unpaired, restarted Versa

No found solution?