Poor sound quality with Deezer on Versa 2

[Chipto2]

I bought this versa 2, as a gift to myself to get running during this latest lockdown. I am unable to use the music feature, as when paired with my Bluetooth earphones, the deezer music I’ve downloaded is deafening! 
ive looked on the chat, and this appears to still not be resolved!
this is now a wasted purchase at £150! This needs to be resolved ASAP. I’ve tried all the options that have been suggested. Many thanks for any help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Chipto2, welcome to the Community Forums. I understand how you must be feeling

As our Support Team has mentioned, your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon.

In the meantime, you can try pausing and playing the song again and check if playback is still choppy. If issues persist, contact Deezer customer support (support.deezer.com).

We'd appreciate your patience and understanding. 

[Chipto2]

Good Morning!

Thankyou for your reply.

The issue is with the volume controls not working, it’s a Fitbit issue rather than Deezer, as I understand it.

Please can I get an answer. I’ve patiently waited 48 hours.

I bought this versa 2 fit bit with the intention of using it during running. I am currently unable to use it as the volume is so loud. I paid £150 for something that is no use. I already had an old fit bit, that did the same job my versa 2 does. I feel really upset that this is not being resolved as a matter of urgency.

Please help!

Kind regards,

Chris

Sent from my iPhone

[MarreFitbit]

@Chipto2 We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

We're sorry for the hard time you've been having while waiting a response from our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. However, since you were giving with your case number during your chat with support, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and please have in hand your case number so they can pull out your data faster.

We hope your issue is solved soon.