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‎03-14-2020 17:10

‎03-14-2020 17:10

I just bought my fitbit versa and it said I would get 30 days free membership but today I was charged the monthly rate and it's only been 7days. Is there an issue and what can I do about it?

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‎03-14-2020 17:14

‎03-14-2020 17:14

Hi @Courtney_79 I think you need to contact Customer Support about it.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎03-14-2020 17:14

‎03-14-2020 17:14

Hi @Courtney_79 I think you need to contact Customer Support about it.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-30-2020 15:15

‎03-30-2020 15:15

I purchased the premium package and it does not give me any access to the wellness reports or anything else even though they show up on my charge 3.  I have been patiently waiting for some sort of update to straighten this out.  Can anyone get this working?

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