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Problem connecting card to Fitbit pay Versa 3

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‎04-21-2022 13:13 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-21-2022 13:13 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

I recently purchased a new Versa 3 to upgrade from my Charge 4. On the Charge 4 fitbit pay works perfectly, but now when I try to add my card I recieve a message that my bank is not supported but it is the same card. 

 

I even tried to reconnect the Charge 4 to see and with that attached to my account I can add the card without problem. I don't understand how that can be. I feel like I have tried everything.

 

Does anyone know what the problem might be?

 

 


Moderator edit: subject updated for clarity

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‎05-04-2022 09:45 - last edited on ‎12-06-2024 08:03 by Fitbit Moderator

‎05-04-2022 09:45 - last edited on ‎12-06-2024 08:03 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @PlsHelpMe. 

Thank you for sharing all these details about the inconvenience you've been having with your Versa 3 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they're still providing you with assistance. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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