Problem with doggle

[Shawllady]

I have read the other options but the consensus seems to be that the many people are having problems with Windows10 not recognizing the doogle. Nothing I do seems to alleviate the problem. I have updated Windows 10 twice and made sure that the Bluetooth software is working. I am very upset that I upgraded from the Versa to the Versa2 and now I am having problems that I didn't have in the previous device. I hope Fitbit fixes this problem soon.

[Rich_Laue]

Hi @Shawllady  Does your win 10 machine have built in bluetooth? If so then you do not need a dongle.

As for your dongle, is this a Fitbit or generic BT v4 dongle?

Also when serring up it is better to wait until Win 10 is up and running before plugging in the dongle.

[Shawllady]

Thanks for reaching out to me. Unfortunately, my desktop is pretty old and
doesn't have a bluetooth connection which is the reason I bought the
doogle. I purchased the doogle from Fitbit, although it is refurbished,
since I bought from Fitbit I assumed it would work. I have updated
Windows10 but did not know that I should have removed the doogle while the
process was happening. If I remove the doogle and restart the computer,
will that solve the problem?. Any information you give will be helpful.
Thanks.

--

To the world you may be one person, but to one person you may be the world.

[Rich_Laue]

I dont know, but windows better installing usb devices if windows is powered up.

I assume you are using the Win 10 app and not Fitbit Connect.

Have you tried a generic single yet?

[Shawllady]

I am using the Fitbit app downloaded from Microsoft. The dashboard is
showing the connection to the Versa. What I don't understand is that I
can't connect to the WiFi on the app on thePC. I was able to connect using
the WiFi on my previous Versa thereby bypassing the bluetooth issue.
What is a generic single? Also to add to the confusion, when I go into
settings, I can see the Fitbit base doogle, so Windows is connected to it.

--

To the world you may be one person, but to one person you may be the world.