Versa 2 not working after using it on a river

[florssalvatges]

Hi!

I have a versa 2. since july 2018. I never use it while taking a bath/shower or going to swim, etc.

Yesterday I was in a river and forgot to keep my watch outside of water.

Several hours later: black screen.

Tried to restart, worked, then black screen again. Restart with no success.

Then the heart rate green lights worked and also the alarms kept going on until finally is 100% dead.... 

What can I do? It was fine until it was touched by some water. I’ve been using it for almost 2 years without touching any water because I was afraid of this to happen...

I am really disappointed with the quality of the watch.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @florssalvatges, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, after your device became unresponsive, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[florssalvatges]

heart rate sensors are working and fitbit seems to be able to charge

[RicardoFitbit]

Your update is appreciated @florssalvatges.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family! 

[florssalvatges]

Not solved at all.
I have a black screen.
Cannot stop alarms....
Heart rate keeps working but it’s really annoying not being able to see
anything in the screen. And can’t change/delete the alarms....