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Problem with syncing

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‎08-16-2019 02:36

‎08-16-2019 02:36

An I being thick did not sync my versa with app on phone for two days gone to sync this morning and today's steps I have done so far are coming up on app ?

 

Does the versa not store them ? Or do I have to sync every day thank you for reading x

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‎08-18-2019 14:57

‎08-18-2019 14:57

Hi @BIGHOTMAMA68, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa. It's recommended to sync your device daily. Most Fitbit devices record detailed minute-by-minute data for 7 days. If the device is paired to your Fitbit account, it can store daily totals for up to 30 days. 

 

I recommend confirming if your device is paired to your Fitbit account. If it is not paired, please follow these steps to set up your watch:

 

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If your device is paired to your Fitbit account and you experience difficulties with syncing, please try the troubleshooting steps from this help article: Why won't my Fitbit device sync?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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