Problem

[Audicab26]

Hi all,

I got a new Versa 2 last November, after a few weeks I was greeted by a bright white screen. The helpline advised I ‘recycle’ it and offered to send a replacement. A few weeks later, the replacement finally arrived.

The replacement was ok for a short while, but then I sometimes got a blank screen, on other occasions I just got the fitbit logo and I noticed that it was losing minutes each day, on one occasion I checked and it was 10 minutes slow.

The help chat guys sent a label and last week I returned it. I am now being told it will take up to 10 business days to process the watch and a further 10 days to arrange and send a replacement.

I’m not I trust another V2 and I don’t understand why it will take so long to deal with it. I have not had a fully reliable, functional watch at any point since purchase and I am not confident that the replacement will perform any better.

What should I do?

I have had a Fitbit of some kind since 2018 but I am not convinced these models are fit for purpose.

Thank you

[MakMak]

Hi, @Audicab26! Sorry to hear you're having this issue. I can tell you that I've really loved the original Sense and never had any issues with it. I'm currently using the Charge 5 and also really enjoy that, I like the smaller size of it.