Problems setting up Fitbit Pay

[Fnanndo]

I bought my Fitbit Versa one week ago and I am extremely frustrated because Fitbit Pay is not allowing setup. My Fitbit has the pay function, it is in the box of the device and the back of the device is written "Fitbit pay". I use Android phone, and when I click on "versa", where the pay function should appear, next to the apps / media etc the pay function does not appear. I've reinstalled the app a few times and the feature does not appear. I also have the fitbit installed on my Windows PC. There the "Fitbit Wallet" function appears. But when I click on it, the Fitbit program closes. There I open again, I try, and the same thing happens. I have also reinstalled the program, and nothing new. My bank here in Australia is Commonwealth, which is part of the Fitbit Pay-compatible bank relationship. I am extremely frustrated and disappointed, I chose the Fitbit Versa exactly because of this function. Can someone help me?

[LiliyaFitbit]

Welcome to the Fitbit Community @Fnanndo. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with setting up Fitbit Pay. I totally understand how you are feeling as you bought your Fitbit Versa because of this function. Thanks so much for taking the time to troubleshoot this. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.

I'll be around if you need further assistance.