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Problems with Fitbit Versa

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‎08-12-2018 14:41 - last edited on ‎08-14-2018 10:48 by Moderator Alum

‎08-12-2018 14:41 - last edited on ‎08-14-2018 10:48 by Moderator Alum

Versa .. Cannot sync . Cannot connect to WiFi .. Cannot track open water swim. Just doesn't work  Errors for pool swim . So frustrating. Have to wait 20 days to get to my laptop to sync. What does work? 

 

Moderator edit: Updated title for clarity

Best Answer
4 REPLIES 4

‎08-12-2018 15:26

‎08-12-2018 15:26

Hello @Moerdyk

Here is a good place to start troubleshooting. 

Syncing help

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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0 Votes

‎08-13-2018 13:55

In response to ACG

‎08-13-2018 13:55

Thanks for response but no help has worked. I get clock error. Time half hour behind. Cannot see WiFi although on. Cannot sync . In 12 days I finally upgraded software. Today swim ..watch battery flat in half day. So not sure if I got a dud although I could sync using my apple when home. Out of country at moment with 12 days data to sync and highly frustrated with new watch to track my holiday swims 

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0 Votes

‎08-13-2018 20:26

In response to Moerdyk

‎08-13-2018 20:26

@Moerdyk

Sounds like you may have a connection issue. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer
0 Votes

‎09-13-2018 07:03

‎09-13-2018 07:03

I am so frustrated with my Versa. It doesn't connect to the phone GPS and when it does it drops connection during my runs. Distance calculations are wrong, pace is wrong, it's sleep tracker is useless. It's a nice watch but that's not what I got it for. The Versa is probably ok for the casual user but don't expect a lot if you train hard.im going back to my old Blaze with the glued wristband.

Best Answer