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Versa won't turn on

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‎09-12-2018 06:13 - last edited on ‎09-13-2018 07:09 by Moderator Alum

‎09-12-2018 06:13 - last edited on ‎09-13-2018 07:09 by Moderator Alum

I've been concerned about the pithy charge time on my Versa since not long after it arrived on pre-order (in Australia). I turned off phone and messaging, auto syncing and I haven't used the music player, gym settings or any other functions other than the basics. I haven't taken it swimming and don't wear it when I'm showering. I've had to charge my phone 3-4 times a week and I leave it to fully charge every time.

 

I've just popped it on charge as it was down to 4% and after 2 1/2 hours of charging I have a black screen of death! My phone can't find my Versa and no amount of trying to reset or changing power points and plugs has made a difference!

 

Any suggestions? I'd be grateful for any suggestions as it's my primary time piece!

Thanks!

Fiona

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-12-2018 06:26

‎09-12-2018 06:26

I think you need to contact Support. Link in my signature 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-13-2018 07:10

‎09-13-2018 07:10

A warm welcome to the Community @FionaJ79 and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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