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Problems with Fitbit app and Fitbit Versa watch

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‎06-15-2020 04:33

‎06-15-2020 04:33

Since Saturday I’m getting problems with my Versa watch and the Fitbit app. I have charged my watch on Saturday, I went running on Sunday morning and my run wasn’t fully recorded. I run for more than 30 minutes and it only showed 16 active minutes also my steps haven’t been recorded at alI. I have done a reset on that day because my watch didn’t do anything. It looks like everything came back to normal however today I had to charge my watch despite the fact that I did it 2 days ago.

 

I don’t know what is happening with Fitbit app on my iPhone the stats on the main page are incorrect, for example it shows I have 28 active minutes And I didn’t do any activity today. The data from the last two days are also incorrect. I have restarted my phone but nothing has changed.

can someone investigate what is happening with the Fitbit watch and app please?

 

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‎06-18-2020 03:45

‎06-18-2020 03:45

I did factory reset and now my watch doesn’t work at all. I removed my watch from Fitbit app and I’m unable to link them together. I’m so annoyed and frustrated this is my 3rd watch my broke down a year ago. 

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‎06-19-2020 00:25

In response to SunsetRunner

‎06-19-2020 00:25

Hmm, someone asked if my problems have been resolved but I can’t see this question here. Nope I still can’t link my Fitbit with the phone. My husband sent them message on Twitter as this is the only way I could contact with the customer service but no one has replied yet. 

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