Problems with Versa

[saspirila75]

I just bought the Versa and I seem to be having a lot of issues with it.  It is not tracking my sleep at all and doesn't sync properly to multiple devices.  I have a Samsung Galaxy 8 phone so  compatible.  Did I get a bad one or are these just problems it has.  

[SunsetRunner]

Try a factory reset and see if that fixes the issues.

From the versa, settings, about, factory reset.

[saspirila75]

Tried that and now it won't sync back up with my phone or PC.

--
Anastasia Maric

[SunsetRunner]

After a factory reset, you must reinstall the device as a new device in the app. Remove the old device first. 

Good luck

[saspirila75]

Did all that, got it to sync finally after 3 tries. And it still isn't
tracking my sleep. Does it now track sleep? It said that it did but from
everything I am reading it doesn't work and you have to manually put this
in. It also isn't connecting to my phone (showing missed calls and texts)

--
Anastasia Maric

[jessdone]

Mine tracks my sleep and appears to be very accurate, even counting naps and what not.  It does add up to 200 steps in my sleep depending on how restless I am, but that appeared to be within normal range given how much I tend to move around and throw covers and what not.

So I think something is wrong with yours.  Anyone whose manually inputting sleep has something not quite working on their versa.