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Question about Versa replacement process

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‎12-09-2020 01:29 - last edited on ‎12-11-2020 15:37 by Fitbit Moderator

‎12-09-2020 01:29 - last edited on ‎12-11-2020 15:37 by Fitbit Moderator

Hi everyone, I have been offered a replacement for my Versa as its screen has come off, and had a question about the replacement process. I was wanting to get the Versa 2, and seeing as the original Versa is no longer being sold, I was wondering if the default replacement would be the Versa 2 or if I would only be able to get it via the 50% off option (if that makes sense!). 

 

If anyone knows the answer to this, I would be very appreciative! 

 

Moderator Edit: Clarified subject

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‎12-11-2020 15:36

‎12-11-2020 15:36

Hi @cafecreme, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the replacement process of your Fitbit Versa.

 

I'll be here if you need anything else.

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