help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Question about stats not saving

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2018 09:15

‎06-12-2018 09:15

I recently purchased a versa, the issue I am having with it is my stats from the previous day are not saving on the fit bit app and it's coming up with its own numbers that do not match the day before. Has anyone had this issue with the fit bit app? Can anyone help me with this issue?

 

Thank you!

Best Answer
2 REPLIES 2

‎06-13-2018 06:15

‎06-13-2018 06:15

@Nmdart8 It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't see the correct stats on your app. Which stats aren't displaying correctly? Could you share a screenshot of the app? I would like to make a clarification, only the circular tiles will show the previous days information when going back. The square ones won't so you will need to tap each tile to see the historical data.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎09-27-2018 09:06

In response to AlvaroFitbit

‎09-27-2018 09:06

I am having the same issue with my fitbit app.  It is not logging properly.  I tried uninstalling and reinstalling the app and restarting my phone.  Do you know what else I can do to get this fixed? 

Best Answer
0 Votes