07-04-2020
09:40
- last edited on
07-04-2020
20:59
by
RicardoFitbit
07-04-2020
09:40
- last edited on
07-04-2020
20:59
by
RicardoFitbit
I went swimming last weekend with my Versa. When I was done, the Quick Settings screen kept popping up and the center button stopped working. I reset my Versa and it continues to be a burden. It happens so frequently that I can't stand to wear my Versa. It even happens at night when I am sleeping. My Versa is only 1.5 years old and is a replacement of the original face that I bought and would never hold a charge. This is completely unacceptable I would really like this resolved ASAP.
Moderator Edit: Clarified subject
07-04-2020 20:58 - edited 07-04-2020 21:00
07-04-2020 20:58 - edited 07-04-2020 21:00
Hi @ypsitmommy, welcome to the Community Forums!
Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Since the restart process didn't fix this situation, please try our factory reset procedure following the next steps:
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Let me know if further assistance is needed and if you have any additional questions.
07-05-2020 07:52
07-05-2020 07:52
07-05-2020 21:22
07-05-2020 21:22
Thanks for your reply @ypsitmommy.
I appreciate the details that were shared in your post and for the input that was shared. To resolve your issue, can you please let me know if the troubleshooting steps that were shared on my previous post were already tried?
I'll be waiting for your reply.
07-06-2020 03:56
07-06-2020 03:56
07-06-2020 18:30
07-06-2020 18:30
Your update is appreciated @ypsitmommy.
I'm sorry to know that the steps above didn't fix the issue. I've created a case on your behalf with our Customer Support team to further assist you, please keep an eye on your email inbox because they'll get in touch with you soon.
I'll be here if you need anything else.
07-15-2020 14:13
07-15-2020 14:13
Hi Ricardo, I'm experiencing the same issues, after going swimming the quick settings kept popping up, followed all the steps you gave and the watch isn't booting back again after releasing the buttons, it's not letting me go to the signup page or updating the firmware.
Any chance you could send them an email on my behalf as well,
Much appreciated,
Izzie
08-31-2021 07:43
08-31-2021 07:43
I am having the exact same issue - the quick setting screen keeps popping up (even when I am trying to sleep!) and it is buzzing, so I cannot wear it to sleep (I got it to TRACK my sleep!!). I did not swim with mine - is there a way to resolve this?? I am very frustrated and tried the above directions - it did not work.
08-31-2021 07:50
08-31-2021 07:50
10-26-2022 07:04
10-26-2022 07:04
I just bought mine Oct 1,2022. I’m having the same issue as you. Did you get it resolved and if so how?