RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

---

Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[mikecyprus]

The developers of this company seems to be very poor.. Sorry guys, but what are these things? Really? I am developer too. Servers are down and the customers can't start using their just bought watch? Really? You give a list with some too old smartphones and some newest Samsung, so many customers face difference problems and the response is that you can't do anything because their device isn't in the old dated supported list? Really? I am developer too guys. You should employ some more experienced employers if you dont want your company to continue the down road. You should make a more easy integration with Android ecosystem.

[dimarcolene]

what time frame are we looking at - hours, days, weeks.....?

[Lynettec]

Ive got the same problem. Hope it wont be long im not tecky, my 1st fitbit and was really excited about setting it uo myself simply 

[orca1983]

I preordered my Versa and have had it for approximately two weeks now.  I have never had an issue until today.  It sounds as if Fitibit is currently experiencing a slew of issues that began at least a few hours ago, and I believe it is affecting more than just the Versa.  I can't see the settings of even my current clock face (let alone change it), and I can't see any of the apps.  My steps, stairs, etc. still sync, though.

[dancingqueen23]

the most annoying part of it, no time frame given at all 

[Fatsodubmo]

It's amazing how some "tech" companies can be SO FAR behind the curve when it comes to, well..."tech" lol.  Come on fitbit, get your $#!+ together!!!

[Lornylupots31]

Im glad im not the only one with the issue. Its not good. But all we have to do is wait. Like someone said we arnt good at doing that. Im gonna wait and to see if it does fix. I chose this over the Apple Watch x

[SunsetRunner]

---

@dimarcolene wrote:

what time frame are we looking at - hours, days, weeks.....?

---

At this very moment you're not looking at any time frame at all on your Fitbit.... 😛

[Kjhaller71]

Agreed, having an ETA of resolution would relieve everyone’s frustration with Fitbit currently.

couldnt they even consider using prior working software until the issue is resolved with updated software?

[JenaBee]

I got my Versa yesterday and one hour it worked (minus the notifications never working) and now, this morning, I am seeing a "clock error" message.  So, unfortunately, I haven't been able to see or use my new watch to do much but sit pretty on the charging dock while I wait to see if the "issue" can be discovered and fixed by the technical team at Fitbit!!  Hope they figure it out soon as I am missing out on becoming more active.  🙂

[Lornylupots31]

Im the same x

[JenaBee]

Well, you have more than I do.  lol  I wish I could get out of the "clock error" mode.  It won't even let me go to settings or restart.  NOTHING!!!  I was really hyped about being able to do all the stuff Fitbit claims with the Versa, but now I am rethinking my decision.  😞

[Benny88cranes]

Never had a fitbit and only had the fitbit versa for two hours and already experiencing issues. What a utter joke, even if the issues are being "resolved" it doesn't bode well for the future I may have with this device. Maybe a return is in order so I don't get stung by further issues down the line and can't get my money back.

Poor form fitbit.  

[JenaBee]

Thank you, Matthew for the nice reply to our issues.  If there is no fix, what are we going to do??  Not sure returning all these watches is going to work, will it??  Any ideas??

I understand that things happen, but an error so big it disrupts so many watches?  Hmmmm...  Not sure what to say about that. 

Appreciate you trying to at least smooth things over though.  🙂  I will keep my fingers crossed that there is a fix for this HUGE issue.  My Versa watch is pretty much useless unless I just want to start a fashion statement??  Haha

[Patriciayy]

Too bad that hk don't have refund policy 

Otherwise I should have changed to the other brand

[JenaBee]

Hi!

I am having the same "issues" as you, it sounds.  I had the watch for about 2 hours, too, and at first all was working ok (minus the notifications) and then BOOM!! I get this error message saying my clock face is malfunctioning and I need to choose a new one.  However, there is no option to choose a new one because now I can't get out of the screen. 

It is very frustrating because they hype these "smart" watches up and then this!?  I hope, too, that they either figure it out or inform us otherwise so we can return before there is no return option.

Nice post.  Thank you for sharing!!  Good luck to us!! 😉

[dianewordsmith]

There are issues right now with accessing the clock/app gallery, so users are currently unable to choose and install a clock face until Fitbit gets that problem sorted out. 

[SunsetRunner]

Last week I 

---

@JenaBee wrote:

Well, you have more than I do.  lol  I wish I could get out of the "clock error" mode.  It won't even let me go to settings or restart.  NOTHING!!!  I was really hyped about being able to do all the stuff Fitbit claims with the Versa, but now I am rethinking my decision.  😞

---

I'm still being able to do all the stuff Fitbit claims with the Versa, except for downloading clock faces and apps. And when you bought yours today, that will mean that you can't do anything, because your Versa needs those broken servers to install clock faces and apps (and maybe the complete software?) in the first place. So... be patient. 😉

[salyers88]

I am having the same issue with no apps or clock faces showing up in the Fitbt app and weather will not update saying fitbit needs to sync.

[JenaBee]

Well, you are one step closer to success than I am.  Haha