RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Lornylupots31]

Just checked mine snd its not working yet x

Sent from my iPhone

[JaneP63]

New versa fitbit clocks and apps not loading, how long will it take to fix this problem, is there any contacts for fitbit in Australia

[xtinah]

This product was released without appropriate testing.  I called FitBit for a return label.  After spending 3 hours attempting to install the device, in order for Fitbit to pay for the return postage I had to speak to a Versa engineer to attempt to resolve the issue.  NO WAY.  I'd rather pay the couple of dollars and go with another product (I have a Samsung Fit2, the only reason I bought this is Samsung does not integrate with the Sparkpeople app..) NEVER had these types of issues with any other manufacturer.

This isn't going away, folks, and I hope you consumers don't allow Fitbit to profit from their horrible product.  Good luck!

[T99rich]

I am trying to patiently wait for a resolution for this issue.  However, I will be getting a full refund if this is not corrected soon.

[leimaile]

Any update on this for us???? My versa is still not allowing me to add apps and I am still getting the clock error.

[Utvols1976]

Ring a doorbell heck most people cant even get the time on it right now 

[Gregg37]

So... what we are learning now is that if/when Fitbit gets bought, goes under, or simply decides to stop supporting this device for something new - then we'll all have a useless piece of junk that can barely tell the time if it weren't for the tiny clock in the top right of the error screen. We won't even have a generic clock face to fall back on.   Greeeeeat.  

Thanks Fitbit!

[Utvols1976]

I'm just glad I bought it at best buy so it can be taken back no ? Ask but I will make sure they better warn other people from buying it till its fixed

[Prasad1337]

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@Gregg37 wrote:

So... what we are learning now is that if/when Fitbit gets bought, goes under, or simply decides to stop supporting this device for something new - then we'll all have a useless piece of junk that can barely tell the time if it weren't for the tiny clock in the top right of the error screen. We won't even have a generic clock face to fall back on.   Greeeeeat.  

Thanks Fitbit!

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Yep.. totally useless device without the server side wheelchair to carry it on

[SunsetRunner]

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@JenaBee wrote:

Haha!!  I get that (and I quote)

"Spoiler alert: The Fitbit Versa is still more a fitness tracker with some smart functions, than a smartwatch with some fitness functions."

But (and a VERY BIG BUT), what good is a fitness tracker when you can't track even the time?  It is stuck on yesterday at 0134 in the morning.  hahahaha

Thank you for the boost of positivity though!!  I appreciate it!  😉

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DON'T TELL ANYBODY, but actually.... *whispers* I sold my Apple Watch and bought the Versa. I knew what I did, I had several Fitbits and *cough* also more than one Apple Watch and I've been in doubt for a while, but after all... the 'fit' part of fitbit is more important to me than the smart part of an AW. More fun in some sort of way, more motivating to keep moving. I know most people will think I'm nuts, and that's ok. And no: the 'smart' part of the Versa is.. well... not so smart. And it takes an hour (or a day in some cases...) to change a clock face (or even being able to *have* one), but hey.... it's a FITbit. 😉

[JenaBee]

Yeah!  Not mine though.  😞

[JenaBee]

Oops. So sorry. I read your post wrong.  Lol  I thought you said yours WAS working.  My error now. haha..

This really sucks.....Guess we just hang in there, right?.

[JenaBee]

in the same boat.....

[JenaBee]

Lol  My clock is stuck in yesterdays time......   🙂

[Prasad1337]

[modem]

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@Gregg37 wrote:

So... what we are learning now is that if/when Fitbit gets bought, goes under, or simply decides to stop supporting this device for something new - then we'll all have a useless piece of junk that can barely tell the time if it weren't for the tiny clock in the top right of the error screen. We won't even have a generic clock face to fall back on.   Greeeeeat.  

Thanks Fitbit!

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Hopefully they will learn from this episode and introduce an default clock in the next firmware update... one can always hope 🙂

[Ciberbob]

same here, sync does work by app gallery is empty. at least the already are working on it so lets hope it will not take too long.

[S-graves07]

Is this why my Versa has been slow and at time unresponsive since I had it on the charging dock yesterday? Because today my device is not acting at all like it had been in the week I’ve had it. 

[flindersb]

I’m having the same issues. Very disappointed. I have 30 days to return for full refund. This all should have ironed out before it was released to be sold. 😞

[Lornylupots31]

I Facebooked messaged them they told me the same thing they are trying to fix it and are aware of the problem, i sent them a pic of my watch face saying clock error x

Sent from my iPhone