RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[JenaBee]

Probably the culprit.  Sorry. 

[JenaBee]

Agreed!!!

[Haddon]

Just bought it and finding that the help lines are not very helpful.  Device had trouble activating and then found the app/clock issues everyone else has as issues?

Should I return this and go for an Apple Watch or another device?  Seems like FitBit may not be that good.

[Lindsey516]

I am a little concerned that everyone has been having the same problem as me for days now.... I got got mine in the mail today and I am very disappointed I almost want to return it 😞 I was looking forward to this for a month now 

[DtownST]

I am having same issue and spoke with CS and they said are aware of issue trying to resolve.

[SunsetRunner]

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@S-graves07 wrote:

Is this why my Versa has been slow and at time unresponsive since I had it on the charging dock yesterday? Because today my device is not acting at all like it had been in the week I’ve had it. 

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I don't see any connection, I'm afraid. As far as I can tell this is all about the Fitbit server where clock faces and apps are located. However, i can imagine that some individual apps on your Fitbit will be slow or unresponsive also because of the same server problems. But not the tracker itself. 

[dianewordsmith]

As to how long it will take? Anyone's guess. Here's their response on Twitter:

https://twitter.com/FitbitSupport/status/988872243114471424

[LeighAnn08]

I get the same with iOS version as well. You're not alone!

[Clevergirl33]

I am having similar issues as well. Got it on Friday afternoon. Worked fantastic for the weekend and Monday. At midnight Tuesday, sudden black screen, unresponsive. Reset and restarted as manual instructed, I have a clock face some of the time, only text notifications and the excersize app are all that is accessible . Frustrated to have waited a few weeks to get Versa and now in limbo on how to get this up and working again. Got a deluxe band model, paid over $200. Very sad presently. 

[Bobled]

I think the versa itself is fine.  It’s the app and app communications that seem buggy. 

Once they lost the servers i am sure they saw an oppertunity to fix several things.  Let’s hope so. 

Mine works fine but I understand everybodies frustration. 

[Clevergirl33]

I am having similar issues as well, I have tried same fixes. Got it on Friday afternoon. Worked fantastic for the weekend and Monday. At midnight Tuesday, sudden black screen, unresponsive. Reset and restarted as manual instructed, I have a clock face some of the time, only text notifications and the excersize app are all that is accessible . Frustrated to have waited a few weeks to get Versa and now in limbo on how to get this up and working again. Got a deluxe band model, paid over $200. Very sad presently. 

[S_K_B_724]

Going on at least 24 hours without a resolution. I know we take a lot for granted these days, but most companies sort these kinds of things out quickly. Somewhat troubling, given the cost of the watch. 

[SunsetRunner]

Correct.  I had

to turn off the auto timezone setting then select the timezone and it worked. Auto timezone seems broken.

[Jill96]

I just received mine today too.  😞

[cactusjack]

not the first company to have server issues and sure won’t be the last. A little patience goes a long way 😉

in the meantime here is a resource for you all to keep an eye on the status

 http://www.fitbitstatus.com

[Vintageleaves]

Same issue!

[Haddon]

How can you release a new product and have it not work?  I'm really questioning whether I want to keep a product that has such a basic functionality problem right out of the gate.

PS: Your help lines are awful at explaining the issue.  One did not refer to the problem while the other spoke in technical speak that made no sense.  His supervisor made it understandable but what a mess! 

[Lisacowap]

Mine is fresh out of the box. It's synced with my phone, that's not the issue. The clock and apps are the problem, they are not available and is a fitbit server issue. Without them i do not have full functionality and what i paid for

[Ninbenson]

This is no good coz I’ve just got my Fitbit versa but can’t even use it properly. So annoying when I can’t set up my Fitbit 

[Haddon]

Couldn't agree with you more.  The lame statements by the help team have me wondering whether I want to keep this.

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@Js0uth wrote:

Hang in there people. Im sure they're working on it. But I wish they would acknowledge the problem and address us at least. 

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