RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[JenaBee]

Yep!  Pretty much everyone else's issue, too!  Join the crowd!!  lol

[usand2kids]

Thanks @cactusjack!!

[AliceStat]

I have faith that Fitbit will get the issue resolved. I upgraded from the
Alta a week ago. I really like it so far. My issue was with the clock
faces. I have had Fitbit for at least 2 years and I haven't had to many
problems, if I have, they have always been helpful. I hope they get the
issues resolved real soon.

[Yurisrus]

Same on Ionic!!

[S_villa]

Thank you for the web pg for updates

[Alexjade]

Tell me about it, first time buyer of a Fitbit it has arrived today and does not work, not very impressed 

[rachel.leigh415]

Omg!  Thank you for telling me that!  I turned off the auto sync and I’ve been wearing it for 3 hours now with no issues!  Yay!

[MahatmaOrange]

I’ve been a Fitbit owner for many years, first with a Flex and then a Blaze. Yesterday my husband bought me  a Versa and I must say because of this clock face issue, it is a truly miserable product. I can’t get the Fitbit to do anything other than display ‘clock error’ in ugly red writing. 

I’ve logged the issue with Fitbit support but the email that I received back isn’t encouraging - 

“We know every step counts, so we make every effort to reply quickly. However, due to high contact volume, we may need 2 or more days to respond.”

Why release a new product with issues as bad as this? Did they not test it first? Truly horrible customer service. 

[Ladimoo]

How will Versa owners be notified when clock faces are up and running?

[Lindsey516]

Ugh that' me right now:(

[Benji_28]

This issue is not a problem with the fitbit. I can confirm this issue is happening on all fitbit devices. I have tested on a new Fitbit Ionic and it also has the error messages. Please be patient 🙂

[Eyre404]

Ordered for store pick up last night and am sitting here with a dud. If it’s not fixed by 6 or so tonight I think I will be returning it before closing 😞 realized only 20 more for an Apple Watch than my special edition at this point even though I’ve been using and upgrading Fitbit products since the original model around 2011

[Mikephilly]

I just got the fitbiF versa today, very dissatisfied because I "clock error" and the app doesn't allow me to choose a watch face. Do you have an ET to fix it? 

[Ken-Wright]

Any ETA for when this issue with clock faces and apps will be resolved?

[Rich48]

It's been well over 24 hours now and my watch is next to useless. It took you over 18 hours to come out and even acknowledge the problem. Both mine and my wife's Fitbits are going back to the shop tomorrow. When you spend over £200 each on a watch you expect a hell of a lot better than this.

Moderator Edit: Word Choice

[cath1971]

Mine has just loaded and come back on

[Methane]

I'd like to see something, even if it is just a full refund (shipping included) on the return of my Versa.  What do you think?

[marieeeaaaa]

When is this going to be fixed? Ive had my versa ALL day and nothing has changed. Very Frustrating, I was looking forward to using it.

[cath1971]

Apps page is now back on aswell 

[Prasad1337]

The clock faces section of the app is loading for me now... but still returning the watch. Terrible experience!