06-21-2018 14:28 - edited 11-08-2018 13:57
06-21-2018 14:28 - edited 11-08-2018 13:57
Fitbit Update: 9/09
Hi, Versa Fam!
Thanks so much for your patience while our team continues to investigate and work on this issue. We're still working on this and I hope to have more information for you all very soon.
As soon as there is a fix in place, I will make sure to announce that here. Please stay tuned and subscribed to this thread for updates.
Fitbit Update: 7/25
Hey, everyone!
I know many of you are wondering what the status on this bug is and I'm here to reassure you this is still being worked on by our team. For anyone still getting ghost steps on their Versa's, we are definitely working towards a fix. I don't have a timeline for when the fix will be released, so I appreciate everyone's patience for the time being. I recommend if possible, placing your Versa on a different flat surface without any vibrations to prevent the extra steps.
Fitbit Update: 6/21
Hi, everyone!
Sorry to hear that some of you are accumulating unwanted steps while charging your Versa's. Thank you for taking the time to report this issue here on the forums. Our team is aware of this affecting some of you and is working towards a fix on a future firmware release.
Thanks for your patience for the time being.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
09-04-2018 16:29 - edited 09-04-2018 16:29
09-04-2018 16:29 - edited 09-04-2018 16:29
I am sorry you feel I have a tone, I was truly just trying to assist you. Again my apologies if I offended you. And you are right, it does not make it any less shady.
09-04-2018 16:29
09-04-2018 16:29
Also it's no just ghost steps. It's a miscommunication between the app and the random steps. App says 455 my watch says 7500. Glad the watch is working for you, but most people are having issues. If I'm going to pay $200 it better work, or admit the product is faulty and let me pay the difference for an Iconic. Idc I just want a device that works
09-04-2018 16:30
09-04-2018 16:30
I understand and also stand with you.
09-04-2018 16:31
09-04-2018 16:31
09-04-2018 16:34
09-04-2018 16:34
I and many also agree with you, it is your right to pay for something and get what you are promised! It is truly a downside to this company that so many helped it grow.
09-04-2018 17:09
09-04-2018 17:09
The statement "most people" are having problems has no justification. I have no idea how may Versa's have been sold, however, there are many people that have never had an issue. I do agree that the answers are disheartening, but some of the watches, at least, seem to work.
I have never seen an issue and I pre-ordered mine when they were first announced. The only model I have ever had issues with was the Blaze, which, after an update started low counting steps, after three replacements Fitbit refunded me my money and I had already purchased a Charge 2.
09-04-2018 19:24
09-04-2018 19:24
09-04-2018 21:17
09-04-2018 21:17
09-05-2018 01:11
09-05-2018 01:11
09-05-2018 02:56
09-05-2018 02:56
09-05-2018 04:42
09-05-2018 04:42
My phone is Samsung Galaxy 6 Edge Plus. I got thousands upon thousands of ghost steps all day long on 4 different Versas. Argued enough the agreed to refund my purchase. I am now waiting for my refund to show up...
09-05-2018 05:28
09-05-2018 05:28
09-05-2018 05:36
09-05-2018 05:36
09-05-2018 06:44
09-05-2018 06:44
I bought mine from Fitbit.com, US Area. I do not have my watch hooked to my iPhone 8 Plus, I do have it syncing with my IPad. I do not need my personal notifications coming through the watch, I use it strictly for steps and heart rate. I believe I paid more then I actually need however not sure if that is why it is not giving me ghost steps. I do not work for Fitbit, I don’t know how to create the software for the watch or app, but they do and need to correct these issues. Kind of surprised this is happening knowing that most companies do beta tests and they never saw this. Blows my mind. I again am watching closely and hope all that have these ghost steps, which are not a few hundred but thousands will get a refund immediately, if they don’t fitbit is doing an unjust to those that helped support their company.
09-05-2018 07:27
09-05-2018 07:27
09-05-2018 07:51
09-05-2018 07:51
09-05-2018 10:27
09-05-2018 10:27
I was thinking the same exact thought. There are lots of technically competent engineers who have FitBit products. I am thinking there is a EMI/RFI susceptibility issue because some people have the Versa's with no problems and others have multiple issues involving multiple Versa's with people going thru 4 devices with similar ghost step issues. Some possibilities include defective/counterfeit/cheap chargers ("wall warts"), proximity to RF transmitters such as WiFi routers and devices, cordless phones, HAM radio, CB, AM/FM and TV broadcast transmitters, cell phone towers, airport and weather RADARs, malfunctioning microwave ovens, "touch" lights, other consumer devices that transmit such as baby monitors, alarm systems, etc. Even some LED light bulbs can cause excess interference.
If you have a Versa that is experiencing ghost steps when getting charged take a look around the charging area. Us HAM radio operators find this stuff all the time interfering with our radio equipment.
09-05-2018 10:43
09-05-2018 10:43
09-05-2018 10:47
09-05-2018 10:47
09-05-2018 10:57
09-05-2018 10:57
I got ghost steps both on and off the charger. I charged it in many different locations at home and in many different hotels. (I travel a lot for work). No matter... I always got ghost steps. At differing times all day long and over night. I got ghost steps while wearing the Versa and if I took it off and set it on the table. Tens of thousands of ghost steps with 4 different Versa's. I got ghost steps sitting in a quiet room with no vibrations and I didn't move my arm an inch. There really wasn't anything I could determine that was causing it. I even sat it on top of a fan for about 15 minutes to see if it would really trigger it... It didnt... during that 15 minutes of sitting on top the fan (with the fan on high) did NOT produce any ghost steps. So frustrating...