Rainbow screen on Versa/won't work

[Milissa]

Since June's update my Versa had battery draining issues and wouldn't last a full day when it always lasted 4. The heart rate was extremely high and clock wasn't accurate. I reset the Versa several times with no fix, so I did a factory reset and still no fix. Then you sent another update in July which made my Versa worse and on Tuesday 7-23-19  my Versa showed a rainbow screen with vertical lines and now it's completely broke and won't turn on. I placed it the charger all day and still won't turn on. My Versa turned a year in April and it's already freaking toast! I have reached out to Fitbit 4 days ago and still no response!!! I'm extremely frustrated with FitBit right now, your updates killed my Versa! $212 smart watch and doesn't even last a year!?!?via email is my case Fyi-- no scratch on screen it's from the flash. 

Moderator edit: personal info removed

[LiliyaFitbit]

Hello @Milissa, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Fitbit Versa since June's update. Thank you for your efforts to resolve the issues and sending a photo. I am sorry to hear you are going through this situation. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

Thank you for taking the time to get in touch with our Support Team. I am sorry for the delay, I know they will be glad to help you out and provide a solution, just keep an eye on your inbox. 

If you have any questions, feel free to let me know.

[chumbum]

I am experiencing the same issue.  Two days after software update i get the rainbow screen and zero functionality.  What do I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @chumbum.

Thank you for joining the tread and sharing that you're experiencing the same issue, I am here assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[chumbum]

I was in touch, spoke to someone nice and helpful.  He sent me an email with some questions I answered them all and provided pictures and have not heard anything else.

[LiliyaFitbit]

Thank you for your reply, @chumbum.

I appreciate the additional details, thank you for posting the update here. Due to recent events affecting our operations, we may need more time to respond. Our Support team will be contacting you soon, please keep an eye on your inbox. I appreciate your patience and understanding. 

I'll be around if you need further assistance.