@kathyl54 See, I've had most of the Fitbit models, going back to the very first one that was just called Fitbit. And, while support has previously been really generous with replacements (I recall many stories of people who destroyed their trackers in the toilet or the laundry and received free replacements), I wouldn't consider their support good at all. They never knew how the products work and they were always fond of gaslighting.
Ex.: When my One would reset itself in activity mode (either during sleep or a workout) and lose the record, they would act like I was the only one with the problem and send me another, which did the exact same thing. This was clearly a bug and engineering should have looked at it, but they never did. So, I have a drawer full of old Fitbits, multiples of several models.
I've noticed that some people (including me) on these forums continue to have the same problems, even when they factory reset or get a replacement. That tells me that there's a problem with something specific in the firmware and the way these users configure or interact with it. If support and engineering were interested, these problems should be easy fixes. Instead, they just gaslight.
I usually get really good customer service, because I'm NICE to people and I treat them like PEOPLE. I've honestly said some things I'm not very proud of to Fitbit support because they're so infuriating.
Another example - when I found my Blaze was dropping lots of treadmill steps, support would start by telling me that it was because I was holding the handrails (I wasn't), then go through their list of other things that were provably not the problem, then CIRCLE BACK to holding the handrails.
Sorry for the rant! I guess the real lesson here is don't be dumb like me.
