My fitbit Versa had some dead pixels, That were always black so I contacted customer support which made me press some buttons(troubleshooting) in order to attempt fix the problem and after doing all the troubleshooting, They offered me a complementary replacement, I filled a form and received confirmation of my replacement and another email which told me to keep my charger, box and belts and recycle the fitbit device through any local recycling program, After two days, I checked my order status and whoa!, Your order has been cancelled,blah blah blah, I was shocked but I thought that this was just a minor mistake at their end and customer support would fix the problem, So I began to chat them again and they didn't seem much nice this time, I told them about that had happened and they told me a supervisor will be contacting me on my email and they will need the device back. This was indeed a very bad experience with there support, It seems all mixed up and I would be really bummed if I didn't get a replacement now, I will keep this updated when they reply.
