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Versa stopped syncing

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‎08-30-2018 05:19

‎08-30-2018 05:19

As of Friday my Versa stopped syncing. I tried all the trouble shooting suggestions but none of them worked. I have an iPhoneX and have been fine with syncing until Friday last week and now it won’t sync at all. What else can I do/try?

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‎08-30-2018 05:47

‎08-30-2018 05:47

Here is my favourite 'fix' (because it works for me!) Let us know how you go.

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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