help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa didn't sync with app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2018 00:26

‎08-29-2018 00:26

Ive barely had this a week and having issues.  Today I walked over 10,000 steps... but my fitbit wouldn't sync with the app so it only shows 35 steps!! WTF!!? It keeps saying last sync was at 5:50AM!! Not a happy customer!! 

Best Answer
0 Votes
1 REPLY 1

‎08-30-2018 06:57 - last edited on ‎10-18-2025 10:54 by Fitbit Moderator

‎08-30-2018 06:57 - last edited on ‎10-18-2025 10:54 by Fitbit Moderator

A warm welcome to the Community @Insatiable1.

If your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes