Red light stays on

[MarindaB]

A bright red light stays on the back of the Versa, battery running down fast and no heart rate

[sschleif]

Can't even open the clock face to check anything! Charge says 100% on my phone but drains fast and won't show anything on its face! Tried restarting to no avail!

[Ranadhir]

Yes, in my case also, there is same story, within 6 months of its purchased, display got out of order and on mailing to customer care, company had replaced me a new versa but again on 6 month, firstly heart rate sensor got out of service and now red light is continuously on. Again on complaint to customer care, they suggested to buy a new versa. 

So, the durability of this product is only 6 months and company will eventually loss all of its customers. 

[Aebuckler]

Hi, I tried everything that was suggested and my light is still on and the heartbeat is still not working. What should I do? Thanks!

[Shanicca]

I gave up and just let my watch sit. Trying to at least get it repaired.
Still pissed I waisted money on this watch

[Castalure]

Contact support and insist on receiving a replacement. Also make sure you tell them that you will not accept a refurbished one

[KDCuz]

So frustrated. My Fitbit was great and then one day draining fast (lasts a day when I wear all day). Contacted Fitbit and they had me do a battery drain and reach out again. Then just offered me a discount. Just noticed today the red light is stuck on. Heart rate hadn't been working but thought it was something to do with the clock face I switched to. So I guess the constant red light is draining the battery and now has no heart rate monitoring. I did use the discount for a new one since they have come down a good bit and am hoping it is better this time! 

[Ducktime]

I did this multiple times and my versa is still showing a solid red light with low battery life and not reading my heart rate

[Castalure]

Yah! Had the vet same issue. I had to ask for a replacement twice. The first replacement they sent me was a refurbished and only lasted a month. The second time, I had to Insist that the replacement was new not refurbished.

[KyrieRoweZam]

Hi fitbit community

My fitbit has been acting up lately,  but picking up heart rate and not connecting to my blue tooth earphones which connect fine to my ipod.

Tonight a red light came on and hasn't turned off. I read up on troubleshooting helps on the website to no avail

I tried resetting the device,  the red light remained on

I turned the device off and the light remained on

I have reset it to factory settings and it still wonr turn off expect now it wont connect to my phone.  I have deleted the fitbit versa from my bluetooth and restarted my phone still no luck. 

Please advise what i shud do, i love my watch and use it daily, hate to be without it.  Thanks

[Jaskaran21]

agree same thing man they need better support

[LiliyaFitbit · Accepted solution]

Hello everyone. For all of you who are new to the Fitbit community, welcome.

Thank you for the details mentioned and the troubleshooting performed. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. Our team strives to improve our products, services and overall environment based on the feedback we received from our Community members.

I'll be closing this thread from further comments. If you have more questions please reach out to our Support team or open a new thread.