Red x in circle data not cleared

[Millie703]

I have the Fitbit versa special edition. I went to do a factory reset, and now have a red X in a circle saying data not cleared. I cant get rid if this. Please can you help me to fix it

[N8teGee · Accepted solution]

Hi @Millie703, welcome to the community.

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa from there. Once you've done that, go back into the Fitbit app and proceed to setup the device again (tap on profile picture - scroll down to setup a device - follow the steps), thus should hopefully clear the message. 

[Millie703]

Tried this a couple of times, and it worked. Thank you so much 👍😀

[N8teGee]

Glad to hear you were successful, have a great weekend. 

[MCMLV]

I tried this and nothing has changed.  The problem  I first had was time slowing  down  and hard to sync. Tried to reset then got the circle  with an X. 

[MCMLV]

Well it's working now I downloaded the latest update. I took a while to load, but it's working now.

[MCMLV]

Oops! I spoke to soon. Red X is gone, everything is working, but loosing time again, it's a hour behind.