Versa 2 won't sync

[SunsetRunner]

Hi my Versa 2 has stopped syncing automatically and manually.  It has not been working properly for about 3 days.  I had done everything the troubleshooting pages tells you do do, but still won't sync.  Any ideas???

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

Hope that helps. 

[SunsetRunner]

Hi the operating system for my Samsung Galaxy S9 mobile phone is Android
8.0.0.

[MarreFitbit]

@SunsetRunner Thanks for the information provided.

Have you tried the troubleshooting steps I've provided above?

[SunsetRunner]

Hi yes I've tried everything and still no joy. It's very frustrating O only
had it in December, so I have had to go back to my old Charge3.

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Teewags]

I am having the same issue. It hasn't synced since Wednesday. Were you able to get it? I have tried all the troubleshoot and nothing. I too got min in December. Frustrating. 

[SunsetRunner]

No I've tried everything and have gone back to my old Charge 3 for now.
It's very frustrating and I don't know what to do with it now.

[rs0001]

I have the same problem with my versa. My wife has the same problem with hers. Constant trouble syncing with Em the app. Constantly have to disconnect it from Bluetooth and reconnect it. Or forget get it and rediscover it. This is a complete mess. I think Fitbit as a useful product and company has reached its lifespan. Going to breakdown and buy a stupid apple watch. 

[SunsetRunner]

I'm not sure if Fitbit has changed something within the app sometime
today, but I thought I would give it one more go and try and see it would
connect and work . To my surprise it has started to work again. I did
nothing different to what I was doing before . Fingers crossed it keeps
going.

[rs0001]

It works now after turning off Bluetooth and then restarting the Versa. This is a continuous cycle that I’ll be face with again in a few days. The versa won’t connect and then I’ll have to do these steps again. This is a regular occurrence even though versa and app are up to date.