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Removed my profile

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 13:42

‎08-12-2018 13:42

Hi, 

 

i really hope you can help.. I stupidly removed my profile with all my data from my app and have been trying for hours now to reconnect it  but I can’t. Please help I really don’t want to create a new account 

Best Answer
0 Votes
3 REPLIES 3

‎08-12-2018 13:53

‎08-12-2018 13:53

Hi @CazzieS

 

Have you tried setting up as a new device on an existing account?

 

Your history, as long as you were able to sync first, is safely stored on the Fitbit servers.

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-12-2018 14:04 - last edited on ‎08-14-2018 09:00 by Fitbit Moderator

In response to Odyssey13

‎08-12-2018 14:04 - last edited on ‎08-14-2018 09:00 by Fitbit Moderator

Thanks for your response- all is okay now
--
Kind Regards


Moderator edit: removed personal info

Best Answer

‎08-12-2018 14:25

In response to CazzieS

‎08-12-2018 14:25

Thanks for the update. I love a good ending.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer