Replaced Versa 2 experience

[0407]

My Versa 2 which I got for myself as a Christmas gift started failing March 2020 time frame.  It stopped tracking floors, problem syncing, stalling constantly, and finally it wouldn't swipe at all, just a complete headache. So approx a week ago today, I called the support number, he walked me through to restart however it still wouldn't work.  So I was advised it would be replaced.  I just got the replacement today... it working so far I think.  Will definitely keep an eye out for any problems.  When all else fails, call the support number for assistance.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @0407. 

I appreciate your participation in the Forums and sharing your experience with your Versa 2 and our Support team when you contacted to resolve the issues with your watch. I am glad to hear that our Support team took care of your situation and you were sent a replacement which is working fine. Thank you for your feedback and suggestions. I hope you continue enjoying the Fitbit experience and working on your goals. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums. Happy stepping!

[MrzDavis]

Hello I'm how long did it take for you to get your replacement? I too was having many issues withine and was instruct to get a replacement sent out. I had to send back mine before they would send me the replacement. 

[LiliyaFitbit]

It’s good to see you in the community, @MrzDavis.

I appreciate your participation in the Forums and sharing your experience. I understand your concern, you can always contact our Support team to check on the status of your replacement order. 

Have a nice day!

[MrzDavis]

I spoke with them and they were able to get everything sorted out.

[LiliyaFitbit]

Thank you for the update, @MrzDavis.

This is great news and I hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

See you around.

[MrzDavis]

Once again having issues with the 3rd Fitbit. Now it won't let me know that a call is coming in, only when I have missed the call. Can I not get a Fitbit that is supposed to what it is meant to do without issues? I'm so fed up with this. I have done EVERYTHING to factory reset, shut it down, followed all the steps that Fitbit help told me to do and STILL no resolution. What is it going to take to get a Fitbit to work right. All software is updated on both phone and Fitbit. So disgruntled consumer. I will not be recommending this product to anyone, not Eve my worst enemy. 

[LiliyaFitbit]

It’s good to see you in the community, @MrzDavis.

I am sorry that you are having issues with your third device. Thank you for the details mentioned and the troubleshooting performed. I see where your disappointment is coming from. Since you've already tried to resolve the issue, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.