Hey all - just wondering if anyone else has had a similar experience.
I bought a new Versa for Black Friday and by Christmas I was having troubles with being able to swipe it. I contacted customer service by chat on the website and after showing proof that it wasn't swiping correctly was told they would replace it and that I needed to return it. They sent me an email asking for my shipping information and gave me the address they needed me to ship it to, which was to a place called "Ingram Micro Mobility" in Indiana. They let me know I would need to send it with a tracking number and to also provide the tracking number when I got it.
Then after I responded back with my shipping information I was told they were generating a label for me and would get that to me as soon as possible. I wrote back asking if I was supposed to be sending this on my own, as first instructed, or waiting for a label from them. I cannot get my new fitbit until they have my old one, so I don't want to hold up the process longer than needed.
I have not gotten a response to that question, but I did get a notification from FedEx that a label had been created for me. When I went to look at the label it was addressed to Fitbit in San Francisco (but 12th floor, not 14th floor where the HQ says it's located on their website).
I am not sure how someone would have hijacked the process and turned this into a scam to get my fitbit since I went through the official website, so I am hoping that there is just some confusion about what the actual procedures are supposed to be?
Anyone run into the same kind of confusion previously?
