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Replacement Versa 2 won't setup

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‎11-25-2020 09:37 - last edited on ‎11-25-2020 15:06 by Fitbit Moderator

‎11-25-2020 09:37 - last edited on ‎11-25-2020 15:06 by Fitbit Moderator

I had a versa but it was faulty so was given a replacement but i cant seam to pair it it tells me to put it on the charger and when i click pair it keep saying try again its been on charge for hours so dont know what else to do 

 

Moderator Edit: Clarified subject

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‎11-25-2020 15:05

‎11-25-2020 15:05

Hi @Gail.y, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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