help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Versa 2 reboot loop issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2020 10:24 - last edited on ‎11-25-2020 16:40 by Fitbit Moderator

‎11-25-2020 10:24 - last edited on ‎11-25-2020 16:40 by Fitbit Moderator

Hi all!

 

I got my new versa 2 in the mail today and am super exited to use it!

however, I’ve noticed it keeps restarting between every 5-20 or so.

ive already tried resetting the device with the left hand button, and a manual factory reset via the settings in the watch itself.

 

any advice? Or should I just contact the reseller to get an exchange?

 

thanks!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎11-25-2020 16:39

‎11-25-2020 16:39

Hi @Kimtb1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since your Versa 2 is brand new and you already exhausted the applicable procedures to fix the reboot loop issue, I'd recommend to contact the reseller where you bought it for an exchange. Another option you have is a replacement process using the device's warranty coverage, just contact me back and I'll forward your situation to our Customer Support team to move on and get you back on track as soon as possible.

 

I'll be waiting for your decision, don't hesitate to ask me any additional questions you may have. 

Best Answer
0 Votes