Versa 2 only working when charging

[Tamra0221]

Just bought this a month ago and now it loses all power when removed from the charger. 

How do I fix this?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Tamra0221, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors of your Versa 2 keeps flashing when you remove it from the charger or your device becomes completely unresponsive? This could be related to the power source that you're using to charge the device, therefore, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Tamra0221]

Hello
The sensors do not flash at all. As soon as it is taken off of the charger
it loses all power even if the battery is fully charged.

[RicardoFitbit]

Your reply is appreciated @Tamra0221.

I appreciate all the details that were shared with me and for taking into consideration the steps that were shared on my previous post. Certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.