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Versa 2 not turning on

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‎11-24-2020 09:32 - last edited on ‎11-24-2020 18:30 by Fitbit Moderator

‎11-24-2020 09:32 - last edited on ‎11-24-2020 18:30 by Fitbit Moderator

My versa has been having problems for about a week now. Dying rapidly and now I got a blue screen and it shut off completely even though it was charged. I tried to restart it, nothing. I put in on the charger  for hours. Nothing. I don't know what happened to it or why. 

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:30

‎11-24-2020 18:30

Hello @SKash87, it's nice to see you again participating here in the Community Forums. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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‎11-24-2020 19:31

In response to RicardoFitbit

‎11-24-2020 19:31

Nothing is responding at all.

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‎11-25-2020 17:21

In response to SKash87

‎11-25-2020 17:21

Your update is appreciated @SKash87.

 

I'm sorry to know that your device isn't responding at all, certainly, it's not working as the way it was designed. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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