help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement Versa 2 won't update firmware version

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2020 08:21 - last edited on ‎11-01-2020 21:27 by Fitbit Moderator

‎10-31-2020 08:21 - last edited on ‎11-01-2020 21:27 by Fitbit Moderator

My warranty replacement Versa2 will not update to latest version and Customer Support was zero help!  How can I get update for full functionality?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-01-2020 21:27 - last edited on ‎08-25-2025 06:12 by Fitbit Moderator

‎11-01-2020 21:27 - last edited on ‎08-25-2025 06:12 by Fitbit Moderator

Hi @Cj_Rocks, welcome to the Community Forums!

Thanks for your post, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

Best Answer
0 Votes