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Replacement Versa 2 won't update firmware version

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‎10-31-2020 08:21 - last edited on ‎11-01-2020 21:27 by Fitbit Moderator

‎10-31-2020 08:21 - last edited on ‎11-01-2020 21:27 by Fitbit Moderator

My warranty replacement Versa2 will not update to latest version and Customer Support was zero help!  How can I get update for full functionality?

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:27

‎11-01-2020 21:27

Hi @Cj_Rocks, welcome to the Community Forums!

 

Thanks for your post, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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